Shipping policy

Coastal Kenz Shipping Policy

Processing Times
Orders are typically processed within 3–5 business days after purchase. Processing times may be longer during new releases, sales, holidays, or other periods of high order volume.

Pre-Orders
Items labeled as pre-order are not immediately available for shipment. The estimated shipping timeframe will be provided on the individual product listing.

If an order contains both in-stock and pre-order items, the order may ship together once all items are available unless otherwise stated. If you have questions about a pre-order, please contact us before placing your order.

Shipping
Coastal Kenz currently ships within the United States. Available shipping methods and shipping costs will be displayed at checkout.

Once your order has shipped, you will receive a shipping confirmation email with tracking information when available.

Shipping Delays
Coastal Kenz is not responsible for shipping delays caused by carriers, weather, holidays, customs, or other circumstances outside of our control. Shipping and delivery dates are estimates and are not guaranteed.

Incorrect Shipping Addresses
Please carefully review your shipping information before submitting your order.

If you provide an incorrect or incomplete shipping address, Coastal Kenz is not responsible for delays, additional shipping costs, or packages that cannot be delivered. If your order has not yet shipped, please contact us as soon as possible at shopcoastalkenz@gmail.com, and we will do our best to assist you.

Lost or Stolen Packages
Once an order has been marked as delivered by the shipping carrier, Coastal Kenz is not responsible for packages that are lost or stolen after delivery.

If your package is marked as delivered but you cannot locate it, we recommend checking with household members, neighbors, and your local carrier before contacting us.

Damaged Packages
If your order arrives damaged, please contact us at shopcoastalkenz@gmail.com as soon as possible. Please include your order number and clear photos of the damaged item and packaging so that we can review the issue and determine the appropriate resolution.

Questions About Your Order
If you have questions about shipping, your order, or tracking information, please contact us at:

Email: shopcoastalkenz@gmail.com

We are happy to help!